At Impact SLF we always welcome feedback from our customers, and share the following with their permission.


Kathie Johnson – NV Beauty, Holiday Inn, Wilmslow. 11th January 2011

I have been using Impact Spa Leisure & Fitness services for the past year and i have to say the results for my business have been fantastic.
Peter & his team have given me support in growing my spa business with advice & up to date market knowledge.
As this is my first year in business, there has been many challenges along the way, but these have been eradicated with the support from impact business development.
My turnover has increased by ..22%
Peter has upto date knowledge of the Spa & leisure industry which has always given me an advantage over my competitors.
My salon has proven to be a great success all with the help of Impact Spa Leisure & Fitness support.

Jacqui Merchant – Plymouth HI Club Moativation

I have now worked with Peter Treharne from November 2010 since the health club fire.
Through Impact support we have rebuilt the club and got the membership back to were it was before the fire
This has been 6 months earlier than expected.

With peter’s Guidance I have been kept focused on the sales process, marketing and good quality commercial information to run my business and keep every new member longer.

If you are in any doublt call Impact to support your club activities

Kind regards

Jacqui Merchant

Plymouth HI Club Moativation

Layaan Almenoar – Health Club Manager, Elstree Club Moativation

I have been working with Peter Treharne from Impact Leisure for 3 years. Over the 3 years Peter has guided me and my team in various different ways, helping us really understand the leisure sales business. This has included sales training days, outreach events, prospect calling sessions, understanding net memberships and rejects better, to name but a few.
As a direct result of Peter’s sales procedures and the hard work from my team, in 2009 we grew our revenue by 30% year on year and grew our operating profit by 97.7% year on year. We have also grown significantly in both rev and profit in 2010.
I can highly recommend Peter Treharne. I feel his commitment, knowledge and professionalism would be an asset to any company.

Les Mooney – Regional Cluster Manager, Barcelo

Thanks to the processes and techniques provided by Peter Treherne I now am guaranteed 100 plus new members every month.

Last year my bottom line business profit jumped by over 20k per month. The biggest  growth was in direct debit incremental with a 12k increase year on year per month.

Once you are armed with the hundreds of marketing tips to gain prospects, have your team trained in the sales techniques and have your close out strategy well oiled the results are unquestioned.

I would not hesitate in recommending SLF to grow your business in a multitude of ways through the extensive contacts in their armoury.

Regional GM, Barcelo Hotels

“Peter Treharne of Impact has worked as a leisure consultant for Barceló UK for 18 months. During this time he has re-invigorated our leisure sales approach and activities, notably through coaching, training and developing our existing Leisure Cluster Managers and Club Managers. He has been instrumental in introducing our retention strategy, the Impact Promise and in co-ordinating our various sales campaigns, working closely with our own marketing team. With Peter you get energy, enthusiasm and drive supported by a wealth of specialist knowledge. He has certainly benefited our business.”

Regional Manager, Barceló Hotels & Resorts

“Impact Business Development has provided a fantastic service for Barceló Hotels & Resorts. I was pleased by the way Peter Treharne quickly got to grips with our business and made a positive impact. The training courses conducted to the leisure teams have helped the business re-focus and maximise every sales opportunity. If your business needs some help with sales, marketing or business development – talk to Impact”

Sales Training – Whittlebury Hall & Spa

“I found the Course very useful in a number of ways. The most significant being the confidence gained to close a sale and ask for a referral. I felt fairly confident with touring already but the key closed questions are now used more regularly and with much more success. I think my weakness was data capture which I am now very adept at. It is now very rare for me to end a call or a walk in tour without at least a number in my hand now.

Thank you,

Whittlebury Hall & Spa”

K Forrester – Barcelo Hotels

“I have known Peter for a number of years and have been in the leisure business for over 20 years.

In that time I have come across a number of leisure consultants and I must say I have found Peter’s training, and in particular his sales and retention training to be enthusiastic, motivational, fun and most of all inspiring. His depth of knowledge on the leisure industry is second to none and he balances this well with his knowledge of the business models.

I would have no hesitation with recommending his services as a trainer and consultant.

K Forrester
Country Club Manager
Barceló Hotels ”

Manager – Cardiff

“Peter Treharne and Impact give you the tools to create a business structure that helps in all aspects of the leisure and spa industry.
With hard work and the attitude to learn and try new methods in business, you can create some great results and gain a lot of new business.
Our membership process has improved greatly and now contains methods in which you can create, maintain and support your customers.
Many of the new skills we now have at our disposal are generating more sales and creating larger profits.
Allowing Peter Treharne into your business will be a wise move with great reward.”

Manager – Stirling

Peter and I have worked together for the last 6 years. His knowledge of the fitness industry and in particular the sales process has helped me develop my skills and in turn increased the success of my club.

His enthusiasm when delivering courses is a great motivational tool for managers and team members alike.

I would highly recommend Peter to any business who would like to improve their processes in all areas of their operation in order to increase their efficiency

Health Club – Cheltenham

Having Peters help and guidance over the past 3 years has been extremely valuable. He has firstly helped us plan, promote and achieve raised sales figures with a continued focus on retention strategies enabling us to keep moving forwards as a business. I would recommend his services to any organisation as the effort and enthusiasm he brings along with his knowledge is a big asset.

Omar Nicholls QMH EXC TEAM

As a consultant Peter has provided an innovative approach to the business. His guidance & sound recommendation which he has given us has increased the profitability of the moativation for QMH LTD

Alex Garth – Oxford Barcelo Hotel

I have been working at the Oxford Barcelo Hotel as manager for 2 years now and have been in close communication with Peter Trehearne during this time
I have found his advice and knowledge of the industry
Imperative to where the club is now at today.
My team members have attended his workshops and have always come back motivated and focussed on driving sales which Peter strongly emphasises on himself.
He has also taken various team members out flyering locally in the area to give them an idea of the best ways to approach the general public and businesses to promote ourselves to them.
This has helped the team with their confidence and having Peter demonstrate with his personality they were able to see how we could achieve obtaining contact information and converting it to show rounds & free trials.

On a personal level, whenever Peter has come down to visit me at the Hotel I have always found him a breathe of fresh air and have a high amount of respect for him.
After our meeting I always feel reinvigorated and fully focussed on tasks ahead.
I have high ambitions for the club here & benefit strongly
From having somebody like Peter on board to help not only myself and my tem achieve our goals.

Kind regards.

Alex Garth.

Thanks Impact

Thanks Peter

May i take this opportunity to thank you for your help and support over the last few years.Without your input the club would not have doubled in rev and profit or moved forward



David Comerford – Hotel Operations Manager

“Good training, helpful will give me more confidence with regards to sales”

“Training was really good – Luck was very helpful and her teaching skills were great, good fun and enjoyable”

“Found it interesting and learned a lot that I will put into prtatice”