In conjunction with Impact Development and Training Programmes our Consultancy Service has proven time and time again to be a fantastic success.

We will review performance and operations to date, establish targets and then ensure that the sales, marketing and customer service programme is successfully incorporated. Impact programmes will provide the basis of the service and therefore training will be included within the project. It will include FREE access to design and print services as well as all the Impact innovative technologies.

The key benefits of the consultancy support are:

  • Provide a point of focus with management or owner each month
  • To provide support and a sounding board for managers and team members
  • To improve sales efficiencies and maximize on what works
  • To introduce new products and services which bring about business improvements
  • To provide a weekly and monthly mentoring and coaching support
  • To ensure the systems and programmes we introduce are maintained and are improved on
  • To provide offsite FREE training support when team members need it
  • To maximize the use of information and technology within the club
  • Free access to Club Zone training documents and reports
  • Free access to

Our Project Consultancy Contract Programme

  • Conduct a ‘’Impact Business development Needs Analysis ’’
  • Review the sales process (from enquiry handling to POS R )
  • Review the Lead generation activities both ( In-reach and Outreach )
  • Review the membership / spa process
  • Complete team coaching on sales systems and programs
  • Review the member and Spa journey
  • Establish what works
  • Complete business financial review
  • Complete some simple quick wins for the club to implement
  • Leave club with action plan
  • Devise the ‘where we would like to be’
  • Develop the sales process
  • Revitalise the retention programme
  • Devise 3 month marketing program
  • Update financial model

Show the team what good looks like.

Launch and support of the initial 6 week marketing and sales programme.

  • Monthly Business planning service
  • Monthly onsite performance management
  • Weekly telephone conferencing
  • Ongoing offsite training contract for management, customer service staff, sales, and operational staff
  • Full recruitment service
  • Member enquiry management service
  • Access to licensed business development programs
  • Provide and Manage third party websites
  • Provide and Manage email/txt broadcasting website
  • Provide online weight management
  • Provide and manage third party services

How will you benefit?

  • Increased membership sales
  • Increased secondary income stream from fitness services sales
  • Licence fee and income share from outsourced Personal Training and other third party services
  • Improved retention from members
  • Increased total sales
  • Reduction in the ‘cost of sale’
  • Reduction in recruitment costs
  • Reduced overhead costs ( procurement )
  • Access to great technology

Peter Treharne of Impact has worked as a Leisure Consultant for Barceló UK for 24 months. During this time he has re-invigorated our leisure sales approach and activities, notably through coaching, training and developing our existing Club Managers. He has been instrumental in introducing our retention strategy, the Barceló Promise and in coordinating our various sales campaigns, working closely with our own marketing team. With Peter you get energy, enthusiasm and drive supported by a wealth of specialist knowledge. He has certainly benefited our business. (Barcelo)